cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
86
Flag Post
HP Recommended

Solved!

Paperjam issue

HP Deskjet 3940
Microsoft Windows 10 (64-bit)

Hello,

 

I get a paper jam notification whenever i try to print something. I already made the resetting with cords etc. I tried to print a test page by holding power button and opening closing the lid 4 times and it is successful so it can print the test page like this. However, when i try to push a test page from my computer, it says paper jam. 

 

i already opened the back and there is no paper at all anywhere. I saw couple of places that there is a more advanced resetting, can it solve maybe? 

 

Thanks.

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 618 748
Message 2 of 3
50
Flag Post
HP Recommended

Solved!

Paperjam issue

Hi @UncleSamuel

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you are able to print a test page but not from the PC, this could be a driver issue.

 

If you have tried the steps mentioned in this document to clear a paper jam and the issue persists, let us try reinstalling the printer drivers.

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Highlighted
New member
2 1 0 0
Message 3 of 3
27
Flag Post
HP Recommended

Solved!

Paperjam issue

Hello,

 

Issue got solved itself somehow but looks like this solution is a comprehensive way as well. If i face the issue again i will do it. Thanks for the help!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation