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Honor Student
Posts: 3
Member Since: ‎01-09-2018
Message 1 of 4 (93 Views)
Accepted Solution

Password from old printer

Product Name: ENVY 4522 All in one
Operating System: macOS 10.12 Sierra

I recently purchased an ENVY 4522 all in one printer. I replaced my old printer (4502 all in one), but I need the old password to complete set up. I cannot find or remember this password.

 

 

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Accepted Solution

Re: Password from old printer

Hi @Billy59,

 

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand you're in need of support.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

Where does it ask for a password?

Are you setting up your HP Connected for the new printer? 

 

If so, click Forgot Password? on HP Connected Account sign in page and then follow the on-screen instructions to receive an email from HP with a link to reset your password.

 

Reset the password and login to your account. 

 

Keep me posted!

Have a great day Smiley Happy

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HP Support Agent
Posts: 2,095
Member Since: ‎10-14-2016
Message 2 of 4 (74 Views)

Re: Password from old printer

Hi @Billy59,

 

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand you're in need of support.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

Where does it ask for a password?

Are you setting up your HP Connected for the new printer? 

 

If so, click Forgot Password? on HP Connected Account sign in page and then follow the on-screen instructions to receive an email from HP with a link to reset your password.

 

Reset the password and login to your account. 

 

Keep me posted!

Have a great day Smiley Happy

Flower_Bud

 I am an HP Employee 

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎01-09-2018
Message 3 of 4 (61 Views)

Re: Password from old printer

Password reset. Thank you
HP Support Agent
Posts: 2,095
Member Since: ‎10-14-2016
Message 4 of 4 (40 Views)

Re: Password from old printer

@Billy59

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

Take care now and do have a fabulous week ahead. Smiley Happy

Flower_Bud

 I am an HP Employee 

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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