Password not working

[Wanthuyr]

I've just received this printer/scanner and setup the web interface, then in the Password Settings I setup a new password, but now everytime I to login or access the settings the password I type is never accepted.

How can i fix it?

Thank you.

[Betty0610]

@Wanthuyr

Welcome to the HP Support Community.

Let's restore the network settings on the Printer:

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Wanthuyr]

Nope, as other have mentioned in other posts it's never related to Wi-Fi. Reseting Wi-Fi will solve the password issue.

[Betty0610]

We're resetting the Printer's network settings, not the Wi-Fi. Recommend you to perform the steps.

Thanks 🙂

[Wanthuyr]

Again, it's not related to the original issue and won't solve it. It was the first thing I have tried.

[Betty0610]

I recommend you to contact the HP Support Team regarding this.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!