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Achernar
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'Pen Alignment Status: Fail' message - HP Officejet 4620

HP Officejet 4620
Microsoft Windows 7 (32-bit)

I'm getting a 'Pen Alignment Status: Fail' message upon printing a Print Quality Diagnostic Report from my HP Officejet 4620 printer. Nothing seems to be wrong with the printer - I'm just wondering if there's anything I need to check, so that the message can be removed. Thanks for any advice.

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'Pen Alignment Status: Fail' message - HP Officejet 4620

@Achernar

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Align the printer

  1. Make sure that there is plain white U.S. letter or A4 size paper in the tray.

  2. On the printer control panel, press the Setup icon .

  3. Press the button  next to the Down Arrow  until Tools displays next to OK.

  4. Press the button next to OK to select Tools, and then press the button next to the Down Arrow  until Align Printhead displays next to OK.

  5. Press the button next to OK to align the printhead. The printer aligns the printhead, and then prints an alignment page.

  6. Lift the scanner lid.

    Figure : Lift the scanner lid

    Image: Lift the scanner lid
  7. Load the alignment page print-side down in the right-front corner of the glass.

    Figure : Load the alignment page on the scanner glass

    Image: Load the alignment page on the scanner glass
  8. Press the button next to OK. The printer scans the alignment page.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Achernar
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'Pen Alignment Status: Fail' message - HP Officejet 4620

Thanks for this - your time and help are much appreciated.

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'Pen Alignment Status: Fail' message - HP Officejet 4620

@Achernar

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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