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‎05-09-2020 04:23 PM

HP Recommended
Product: Envy 5660
Operating System: macOS 10.14 Mojave

I cannot load 4x6 photo paper into the printer.   IT DOES NOT FIT!!!   I read in a previous post that someone had to cut an edge from the paper -- is this the only solution?   I also read that if you bend the paper under the holder bars it will fit -- it doesn't, it just gets stuck.     So what is the solution, or can I not print photos on this machine?   Also I tried the 4x6 paper in the main tray, but kept getting the error message about the wrong size of paper detected, despite the fact I used the settings for 4x6 photo paper in the main tray.  Would love some help with this. 

1 REPLY 1

‎05-09-2020 07:43 PM

HP Recommended

Take a look at page 11 of the user's guide.

You may also find this link helpful.

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