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TOMMYJ1
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Photo Tray blocked on Envy 5660 printer

My printer which is used as a stand alone printer only shows a message that says the photo tray is blocked. I can see no obstruction.  The tray seems to slide easily back and forth.  I have never used it to print anything.

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Photo Tray blocked on Envy 5660 printer

@TOMMYJ1

Welcome to the HP Support Community

 

The error message Photo Tray Problem displays on the printer control panel.

 

Let's follow the below step.

 

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

    If the error only happens with the output tray installed, the output tray might need to be replaced.

 

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

    If the error only happens with the output tray installed, the output tray might need to be replaced.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Smithdx1
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Photo Tray blocked on Envy 5660 printer

does not work. Photo tray still says it’s blocked and there is nothing blocking it that I can see

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Sparky512
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Photo Tray blocked on Envy 5660 printer

I followed all of the steps outlined here and the problem persists. What’s the next step?

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Herb43
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Photo Tray blocked on Envy 5660 printer

This did not work for me. Is this possibly a bad sensor? 

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BobG9
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Photo Tray blocked on Envy 5660 printer

I had this error on the photo tray show yesterday on my 5660 and I followed your direction but the printer still defaults back to the photo tray blocked. 

a

Anxious to resolve this since this is my only printer.

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