06-23-2017 09:46 AM
My HP ENVY 4500 print, scan,copy, photo machine will not copy. Everything else works fine as do the comand promps to complete the job, but when I press OK nothing happens. This function did work until now. What should I do?
06-24-2017 01:41 PM
Hey there! @Pauldock, Welcome to HP forums.
I understand you have issues copying from your printer.
Don't worry I'd like to help you out.
Did you make any changes to your printer?
Does the light on the scanner bulb glow when you make a copy?
Please provide the operating system you are running on your PC to assist you better.
Try updating the printer firmware and check if it helps.
Link to update the printer firmware.
Clean the ADF rollers
Dust or paper residue on the rollers or separator pad inside the automatic document feeder (ADF) can result in copy quality issues. Open the ADF, and then Clean the ADF rollers and separator pad.
The location of the ADF rollers might be different depending on your printer, but the following steps still apply.
Gather the following materials:
A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Remove the original document from the ADF.
Turn off the printer.
Disconnect the power cord from the rear of the printer.
Open the ADF cover.
Find the paper pick rollers and the separator pad inside the ADF.
Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.
Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.
Close the ADF cover.
Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.
Slide in the paper width guides until they are snug against the paper.
Do not push the paper width guides in so far that they bend the paper.
Reconnect the power cord to the rear of the printer.
Turn on the printer, and then try to copy.
Refer this article to further troubleshoot copy issues with your printer.
Let me know if this works!
Have a great day ahead! 🙂
I am an HP Employee