Photo paper does not feed

[poadave]

When I try to print a photo the photo paper tray feeds to the back but won't feed the paper.  It will work every once in the while.  Running Windows 7 (32 bit).  Everything else works fine.

[Jeet_singh]

Hi @poadave,

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As I understand your HP Photosmart printer will not print a photo from the photo tray. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

What is the size/type/weight of the photo paper you are using?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test document and check if it works.

Please follow the steps suggested in the support document for - The Product Will Not Pick Up Paper from the Photo Tray - Click here

For more details, please go through this document - 'Out of Paper' Error and Printer Does Not Pick Paper - Click here

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[poadave]

I have since figured out that 4" X 6" works fine.  5" X 7" paper in tray moves to the back bur feed rollers won't feed it any further.  I have blown it out with air thiking maybe a sensor was dirty, no affect at all.  I tried everything you have suggested.  Is there a master reset sequence  I could try?

[Jeet_singh]

Hi @poadave,

Thank you for replying,

I appreciate your time and efforts,

I understand that you are having issues with 5 X 7 inches where it does not feed paper. Don't worry as I have a few other steps which should help to resolve the issue,

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Alternatively, you can take 10 blank photo paper and check if it feeds, if the issue persists, I would suggest this could be an issue with the sensors. the master reset may not help to fix the issue,

If you still want to perform a master reset on the printer, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I would personally suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.