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Photo printing problem

Envy Photo 6234
macOS 10.15 Catalina

My printer will not print photos despite the fact I am using the correct paper, it keeps saying out of paper  The rollers will not pick up the photo paper in the tray


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Photo printing problem

Hi @Lanna66

Welcome to the HP Support Community. I'd be happy to assist you.


Update the printer firmware

On the printer screen, go to Setup > Tools > Update the printer > Check now

Click here to know different methods of updating printer firmware.


Also, check for any software updates on MAC

Click here to know how.


Make sure the photo papers are properly loaded.

Kindly refer to this document to know how to load photo papers.


Check the print settings on the MAC. To know how to change the settings, click here.

Check the paper type and paper size. Try printing.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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