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Jeanie13
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Photo printing recognition problem with HP Envy

HP 7640 Inkjet
macOS 10.15 Catalina

For several years I have struggled to print photos without ruining paper in trying.  Finally a solution that works for me.  Step down to HP Everyday photo paper (not premium), Select the photo wanted in the Photos App.  Select "Print" in the app at the top of the screen.  Select the HP Envy 7640 Series Printer, select paper size, and then leave the Photo Paper choice as simply Photo Paper.  I have the paper in the photo paper tray but the printer says it is 5x7 while in fact it is 4x6.  I have chosen the 4x6/10x15cm selection and it works everytime.  No jams or issues!

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Photo printing recognition problem with HP Envy

Hi @Jeanie13

Welcome to the HP Support Community. Great to know that you have tried several troubleshooting steps and have found a solution. kudos to you. It may help other community members with similar issues. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Have a great day! 

KUMAR0307
I am an HP Employee

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