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‎06-24-2016 02:34 PM

HP Recommended
Product: Envy 5540
Operating System: Microsoft Windows Vista

My Envy 5540 printer will not retain the "use photo tray" setting. I get a message that there is some sort of conflict. Pressing automatic fix returns the instruction to main tray.  I have downloaded the latest printer software. I have read the answers to similar questions on the forum but I still don't know how to print a 4x6 photo.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2016 11:36 AM

HP Recommended

In searching for a solution I found a print shortcut for printing borderless prints.  That showed me that there is another 4x6 paper choice.  It is rather hidden because it is labeled 10x15cm/4x6in.  I did have to edit the shortcut to change the paper tray from main to photo. When I used that paper choice with the other settings you suggested,  I was able to obtain a 4x6 print-out.

 

Thank you for your help.

 

Kindest regards,

GPSalinas

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7 REPLIES 7

‎06-24-2016 08:49 PM

HP Recommended

Hi, below are my settings for printing from the photo tray.

5540.JPG

 

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Please mark the post that solves your issue as "Accept as Solution".
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‎06-24-2016 11:47 PM

HP Recommended

Thank you for responding but there is nothing below your statement but a picture of a triangle.  I clicked on it to see if it was a link or attachment but nothing happened.  Could you re-send the information?

 

Kindest regards,

GPSalinas

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‎06-25-2016 10:28 AM

HP Recommended

HP has to approve each image to make sure it meets there terms of service.

 

8lives

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Please mark the post that solves your issue as "Accept as Solution".
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‎06-25-2016 11:03 AM

HP Recommended

It seems that the problem is in the choice of paper size.  The only 4x6 selection presented is 4x6 index cards.  Here is the message I receive:

 

"There are one or more conflicting settings.

One of the conflicting settings is:

Paper Size : Index card 4x6in

Input Tray : Photo Tray"

 

Should I be selecting a different paper size?

 

Thank you for your attention to this matter.

 

Kindest regards,

GPSalinas

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‎06-25-2016 11:08 AM

HP Recommended

If you are trying to print a index card then use the main paper tray.

 

8lives

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎06-25-2016 11:36 AM

HP Recommended

In searching for a solution I found a print shortcut for printing borderless prints.  That showed me that there is another 4x6 paper choice.  It is rather hidden because it is labeled 10x15cm/4x6in.  I did have to edit the shortcut to change the paper tray from main to photo. When I used that paper choice with the other settings you suggested,  I was able to obtain a 4x6 print-out.

 

Thank you for your help.

 

Kindest regards,

GPSalinas

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‎09-14-2016 11:36 PM

HP Recommended
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