08-26-2019 03:34 PM
I changed the ink cartridges. Now the black will not print. It will print a test quality page but the black box is empty. I tried running some water through the printer heads but that didn’t help. Suggestions?
08-26-2019 11:39 PM - edited 08-26-2019 11:41 PM
The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 5520.
If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge. Turn it over and examine the area around the ink port. There are four orange plastic spots, left over from the protective cap. Make sure these are flush with the cartridge body, if not carefully trim them flush. If the plastic nubs protrude they can prevent the cartridge from seating properly. Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.
It may also help to manually clean the printhead as described in the post here.
I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover.
If none of the above restores black printing your printer will likely require repair or replacement.
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