Photos print with green tint

[BetaOx]

Photos print with a green or "washed out" tint whenever I print on photo paper. Printing on regular paper looks fine, and the test page seems to display colors correctly. It stayed the same even after replacing the color cartridge

[asmita6658]

Hi @BetaOx

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 

To better assist you - 

1) Are you using the Photo Paper mean for Inkjet or Laserjet printers? Please refer to this document for supported paper types. 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, please try these steps - HP Printers - How to Print Photos (Windows)

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[BetaOx]

I have tried both the HP glossy photo paper that came with the printer as well as another generic glossy photo paper, and both produce green-tinted or washed out photos. I have tried printing from the HP Smart app from both my phone and PC with the same result. My firmware is already up to date

On another note, sometimes the printer doesn't recognize when photo paper has been loaded, perhaps only recognizing it after the 4th-5th attempt

[asmita6658]

@BetaOx

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this.

Thanks! 

[BetaOx]

How do I do that? That link just takes me right back here to the HP Community site

[Kumar0307]

@BetaOx

I have sent you a private message with the contact information for HP Technical Support team. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

[BetaOx]

Still no solution to this problem. I called HP support but it forced me to use virtual assistant since I didn't have a case number. After virtual assistant failed to solve the problem it redirected me back here to the community site and wouldn't give me a case number. Can I please get a case number so that I can speak to a human being? I've already used up 2 color cartridges after printing a dozen photos trying to fix this problem. Seriously considering using 3rd party service like Geek Squad since this site hasn't been helpful (warranty is expired anyway)