12-10-2019 10:08 AM
This printer has not printed colors correctly from the beginning (over a year) I gave up on it.
I really need to get this working properly now. No amount of editing of a photo can make the photo come out lighter.
I use HP premium photo paper in a semi-gloss finish.
12-10-2019 01:22 PM
I would also appreciate some help with my Photo Envy 8755 I have had it for 1 year and have never gotten it to print correctly.
Everything is way too dark. Never had this problem with any other HP printer. I use a Mac with High Sierra op system.
I still have the original ink cartridges sent with the printer. In trying to get new Instant Ink sent.. the system says the printer is already registered and won't let me go further.
12-12-2019 12:30 PM
Welcome to the HP Support Community. I see that your photos are printing darker than expected on your HP Envy Photo 7855 printer. I'd be happy to assist you.
Have you tried printing a photo on a regular paper and check if the issue persists?
Which application do you use to print photos?
Also, try making a copy and check if the print quality is darker. By this, we can conclude if this is a hardware or a software issue.
Meanwhile, check the print settings on the MAC
Adjust print quality: Click Media & Quality option from the unnamed menu, and then move the Quality slider to the 'Best' setting. Refer to this document for more info on changing this setting.
Also, make sure the correct paper type is selected.
Check if both the devices are up-to-date
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Hope this helps! Keep me posted.
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I am an HP Employee
12-12-2019 01:11 PM
Thank you for responding to my problem. The problem has been resolved by replacing the defective black cartridge that came with the printer. It was always my first instinct that it was the cartridge, but coming from the factory, I trusted it. BIG mistake.
Fortunately a replacement cartridge was available and it now works great!!!
12-12-2019 01:49 PM
Glad to know that the issue is now resolved. If the ink cartridge is under warranty, kindly contact the HP Support team for a replacement.
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Feel free to contact us with any concerns related to HP products.
Happy to help!
I am an HP Employee