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Photosmart 5510 printer leak

Photosmart 5510 printer

Hi there, my mum is having trouble with her printer printing in black. Grey scale is not on. Opened up the lid and there is an ink leak in the void next to the cartridges. I had a quick look online and it appears this fault was enough to merit a new printer being sent to the person posting. Can anyone suggest anything about this please? Thanks. Gordon. 

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Photosmart 5510 printer leak

@Phobetor

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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