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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Photosmart 5514 doesn't see wireless router
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11-29-2016 08:11 PM
I try to connect my Photosmart 5514 to the wireless router but it isn't available. I see other routers but not the ones I see on other devices in my network.
I've tried restoring to factory defaults, resetting wireless settings and power cycling. No dice.
Solved! Go to Solution.
Accepted Solutions
11-29-2016 08:16 PM
Hi,
Your printer supports 2.4GHz only, please allow your router to broadcast both 2.4GHz and 5.0GHz (dual band).
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-29-2016 08:16 PM
Hi,
Your printer supports 2.4GHz only, please allow your router to broadcast both 2.4GHz and 5.0GHz (dual band).
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-29-2016 10:36 PM - edited 12-01-2016 08:24 PM
<Edit> Actually turns out the router was busted - working at the wrong frequency!
Sorry but I checked and the router transmits at both frequencies. This issue happened suddenly.
Thanks!
Dylan
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