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Photosmart 5520 won't print after installing new cartridge

HP Photosmart 5520
Microsoft Windows 8.1 (32-bit)

I installed a new black cartridge, as I have before, and my printer just spits out blank pages.  I've gone through all troubleshooting steps and nothing helps.  

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Photosmart 5520 won't print after installing new cartridge

@Esspivey

 

Welcome to the HP Support Community.

 

Does this also happen while copying?

 

Let me know if you see any black on this report: 

  1. Load plain, white paper in the tray.

  2. From the control panel home screen, touch the Settings icon .

  3. Touch Tools, and then touch Print Quality Report.

Also, perform the steps from here: https://support.hp.com/us-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/document...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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