Post new question
Posts: 1
Member Since: ‎11-16-2013
Message 1 of 3 (583 Views)

Photosmart 6510 Incompatible Ink Problem

Weve recently return back to the UK having spent time in the Middle East.  Were we brought a new 6510 printer.

Trying to find ink cartridges has been difficult.  I recently was told that cartridges 364 would fit and work, but the printer is saying incompatible ink.  Can somebody help..

Posts: 59,575
Member Since: ‎01-29-2009
Message 2 of 3 (578 Views)

Re: Photosmart 6510 Incompatible Ink Problem

[ Edited ]



Please call HP as mentioned in the following link:



**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Distinguished Professor
Posts: 3,242
Member Since: ‎12-12-2011
Message 3 of 3 (569 Views)

Re: Photosmart 6510 Incompatible Ink Problem

[ Edited ]

If you bought the printer in one region and moved to a new region you need to call customer support to request a "Regionalization Reset". There should not be any charge for this; it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. Check out the following document about regionalization.

I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation