Photosmart 6510 not printing in black

[zmaxx]

This 6510 printer is about 2-3 years old.

The black ink is not printing either in photos or text.

I have replaced the cartridge twice, checked for firmware updates, cleaned the printheads, and updated the drivers.

[KrazyToad]

@zmaxx

Since the issue persists after Cleaning the Printhead, I suggest you contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you 

[zmaxx]

This link just sends me back to the support community, it is no help at all, just a waste of my time. please help!!!

[KrazyToad]

@zmaxx

I understand your frustration

I have sent you a private message with the direct phone number for HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[zmaxx]

Thanks, I finally did get through to support, but they were unable to help. All the photosmart software & print doctor tests I ran for the printer said it was fine, but it still won't print...

[KrazyToad]

@zmaxx

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you