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‎08-08-2020 04:06 PM

HP Recommended
Product: Photosmart 7525
Operating System: Microsoft Windows 10 (64-bit)

I can print wirelessly over my home network, but I can't set up eprint services or connect to internet. When I try I get an error message " Unable to connect to Web Services. Confirm internet access and try again or enter a proxy address". I have tried turning of my firewall and turning off my firewall on my router. Help!

4 REPLIES 4

‎08-11-2020 12:04 PM - last edited on ‎06-14-2023 07:54 AM by HP Administrator

HP Recommended

@ArtD98

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-13-2020 03:01 PM

HP Recommended

Let's remove web services and add it back: 

 

Go to the setup menu>Web Services>Remove Web Services. and then add it again using the same method.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-13-2020 09:37 PM

HP Recommended

How do I remove web services? I don't have that option.

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‎08-14-2020 10:26 AM

HP Recommended

@ArtD98

 

To begin with please make sure the printer is plugged directly into a wall outlet and not a surge protector. 

1. On the printer click on the Web Services icon in the top left corner of the display.
2. Click on Settings.
3. Click on Remove/Disable/Turn Off  Web Services.
4. Follow the onscreen instructions
5. Restart your Printer and from the main screen click on the Web Services icon again. 
 

Thank you

KrazyToad
I Am An HP Employee

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