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‎02-04-2018 06:58 PM

HP Recommended
Product: Photosmart 7525
Operating System: Microsoft Windows 10 (32-bit)

I have a Photosmart 7525 and black will not print.  I put a new black cartridge in, cleaned the black printer head and cartridge heads with alcohol, ran clean cartridges, align printer, reset factory defaults and it still does not print black.  The align printer results in "alignment failed" message.  Help please!

8 people had the same question
6 REPLIES 6

‎02-04-2018 07:18 PM

HP Recommended

Gotta print black in order to align...

 

Try the HP web site here.

 

https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52...

 

Ldet us know.

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‎02-04-2018 07:21 PM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 7525 printer.  Note that if black is not printing this will cause the alignment to fail.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-04-2018 08:58 PM

HP Recommended

Thanks for sending the procedure.  I tried the steps including soaking the print head.  I ran a test page and still no black.  When I tried running the clean option, I now get an "there is a problem with the printer or ink system.  Turn printer off, then on and if the problem persists, call hp"   I turned it off and on and it tries to align and then gives me the same message.  Help please.  

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‎02-05-2018 04:10 AM

HP Recommended

Try these Google threads here now.

 

https://www.google.com/search?q=there+is+a+problem+with+the+printer+or+ink+system&ie=utf-8&oe=utf-8&...

 

Search for more if needed.  Good luck.

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‎02-05-2018 06:50 AM

HP Recommended
Thanks sabertooth04 for all the information. Ill give it a whirl. I did order a refurbished head for $26
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‎12-28-2019 02:54 PM

HP Recommended

Did replacing the printer head solve your problem?  I have the problem right now.

Thanks, Bill.

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