Photosmart B210 prints only partial pages then stops (Mac osx)

[greg_a_leg]

Hi there,

My HP Photosmart B210 series printer more often than not, prints half documents, then stops mid page, and ejects them half printed. This happens for images, word documents, pdfs, and 4 x 6 photos, both when printed wirelessly, or plugged directly into the printer USB. 

This has happend for a few years now, over various versions of mac os x. 

'Help!' it seems to be getting more frequent.. 😕

Greg

[Gemini02 · Accepted solution]

Welcome @greg_a_leg,

Thanks for engaging in the HP Forums! I see by your post that the full documents aren't printing from different applications. I will certainly do my best to help you.

Try printing a hardware self-test to rule out a hardware issue: Printing a Network Configuration Page.

If you haven't already, Repair the Disk Permissions on the Mac:

• Repair Disk Permissions:

  • Click on your desktop so that next to the Apple icon it says Finder, then click on Go (you will see this next to Finder after File,   Edit, and View).

  • Under Go, click on Applications.

  • In Applications, select Utilities.

  • In the Utilities folder, you will see Disk Utility, double-click this icon to open the Disk Utilities.  

  • Click on your Hard drive, then click on First Aid. Click Run to allow it to run.

Reset the Printing System:

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

Click the Apple icon and then click System Preferences.

Click Printers & Scanners.

Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.

Click OK to confirm the reset.

Type the correct Name and Password.

Click OK to reset the printing system.

Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.

Let me know how the printer name was listed in the Printers & Scanners window.

How is the printer connected? 

Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!

[greg_a_leg]

Thank you for the reply!

After following the above steps:

My printer appeared as 'Photosmart Plus B210 series [3A915B]' in the printers & scanners list.

It is currently connected wirelessly, and the first test print worked without incident. (hopefully it continues to do so!)

Thanks for the help!