01-01-2020 01:19 PM
Upon powering up the C6150, after the printhead moves across to the left side, I hear several loud clicks and then the "Clear Paper Jam" message displays. I have tried the suggestion on the HP site of unplugging the printer from wall while powered up, removing the ink cartridges and then restoring power. I have verified that the printer is clean and there is no paper jammed inside the printer. The power cable is the only cable connected to the printer as I print using Wifi.
01-03-2020 03:47 PM - edited 01-04-2020 07:09 PM
Welcome to HP support community.
If you have tried all the steps mentioned in this hp document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
01-05-2020 07:33 PM
I had already tried all the steps in the document that you sent. I had searched and found that and similar documents. I've now followed your steps for speaking to an HP support person. The option of speaking to a live person isn't available and I believe it's because my warranty has expired. I am about to conclude that I do indeed have a hardware problem and my printer is now a paper-weight - which is too bad because I think an HP printer expert may be able to tell me via email or phone what to fix on the printer.
Interestingly, after cleaning the rollers, replacing the rear door and running the 'printer align' and 'clean printhead' tools, I was able to print one report/sample page and then make a 1-page copy before the problem occurred again. So it is a somewhat intermittent problem although it occurs too often for the printer to be usable.
If you have any other suggestions, please let me know and thanks for the help.
01-06-2020 09:51 PM
01-11-2020 02:22 PM
No new firmware available.
There was a new Mac driver software which I've installed - no help.
The loud clicking definitely sounds like a hardware problem (although in 1972, I did write software that made an IBM line printer sound pretty similar).