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AleksDeLara
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Message 1 of 2
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Photosmart Plus B210a won´t recognize HP cartridges after factory reset

Photosmart Plus B210a
Microsoft Windows 10 (64-bit)

Photosmart Plus B210a series won´t recognize HP cartridges after factory reset.
The following error mesage is displayed on screen: "Please use the SETUP cartridges that came with your printer"

Printer won´t let me proceed to any other configuration until this issue is solved.

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Photosmart Plus B210a won´t recognize HP cartridges after factory reset

@AleksDeLara

 

Welcome to HP support community.

 

Remove and reinsert the ink cartridges

  1. Turn on the printer.

  2. Open the door to access the ink cartridges.

  3. Wait until the carriage is idle and silent before you continue.

  4. Push the tab on an ink cartridge, and then pull the ink cartridge from its slot.

       CAUTION: 

    Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

    Removing an ink cartridge from the printhead

  5. Reinsert the ink cartridge into its color-coded slot, and then press down on it until it snaps into place.

     Inserting the ink cartridge into place

  6. Repeat these steps to remove and reinsert the remaining ink cartridges.

  7. Close the ink cartridge access door.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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