Photosmart Premium C309a not printing black

[firecapt3]

The printer was working fine until I replaced the black ink cartridge (564XL). The first few pages had blank smear lines down the middle. The next time I went to print it would not print black and all other colors are dull. Went to solutions and did everything they ask to do  nothing works. If anyone has a solution I could use it. 

[Ciara_B]

Hi

Is the vent area clear? If so, then I would suggest contacting HP phone support as you may be entitled to a replacement cartridge under warranty.

Please let me know how you get on

Thanks, Ciara

Figure 11: Close-up photo of a clean cartridge vent

Figure 12: Close-up photo of a vent clogged with adhesive

[firecapt3]

Thanks for the info.

Checked the vent, i had another cartridge and tried that, sill not printing.

I have looked and can not find a number to call HP to talk with someone.

[firecapt3]

Update on problem

I went back and ran the install on the new drivers fro windows7. When it came to the test page it started working again, this is the second time I have had to to this. The first time it did this it would not print at all.

[jstarwind]

The same thing happen to me. Errr...

[rsedelmeier]

I have had this problem in the past and was able to recover by reloading the driver.  However, I just recently changed the black ink cartridge again and encountered the same problem.  Printer was working fine right before I changed cartridges.  I cleaned the carriage (as recommended in other threads) to no avail.  Also tried alternate new cartridge for black.

Everything is very clean and nothing is plugged so I know that is not the problem.  As I did previously, I deinstalled and then reinstalled the printer. This did not work.  I did it a second time and at the final stage of installation there is a question asking whether you want to print a test photo.  You have the option of skipping that step and printing a standard test page, which I did.  The test page printed beautifully in black text.  However, the printer still will not print a standard page of text, nor will a test page printed from the printer or the Solution Center print either.  I thought I must have been seeing things but I have now repeated this process with the same results.  Test page from install prints but no other black printing beyond that is achievable.

My conclusion is that this is a software bug.  Black ink displays as full on the ink level graphic indication, but for some reason black cartridge print command is failing.

Any thoughts?

[Ronel747]

My B109n-z similar problem - black ink displays as full on the ink level graphic indication, but for some reason does not print black. even though I tried a new cartridge.

[Ciara_B]

Hi rsedelmeir, weird that the Test Page prints fine but not a standard page. I'll ask around for suggestions from some folks here and get back to you...

Ciara

[Ciara_B]

Hi rsedelmeier, could you please scan in the test page and post it here?

Thanks

Ciara

[rsedelmeier]

Test page attached. Note that I can repeat this process of printing this test page from the install process but cannot print a test page either from the printer front panel or from the solution center.  Also calibration fails of course without black ink.