07-01-2020 10:09 AM
Having had problems with the wireless connection, I used one of the reset methods shared on your support website. Turns out, the problem was with the Internet service provider. However, now I am unable to use the printer as I am required to use the SETUP Cartridges which I no longer have. I can provide the Serial Number and the Product Number if need be. I need your help to get the printer working again.
Solved! Go to Solution.
07-02-2020 06:11 PM
Welcome to the HP support community.
Try the steps mentioned in this HP document to fix the issue:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
07-03-2020 01:06 AM - edited 07-03-2020 01:08 AM
Thank you for your reply. I've tried these steps but I'm afraid they don't seem to work (and when I go to HP Customer Support - Contact, I don't seem to be able to contact a real person unless I pay for a phone call). I get the same error message: Incompatible Ink Cartridge(s). Please use the SETUP Cartridges that came with your printer. I've been really satisfied with this printer but now I'm beginning to lose all my faith in HP. I most likely made a mistake when I factory reset the printer but I can hardly believe there isn't a workaround for this and now I've got to chuck the printer.
07-04-2020 09:13 AM
Thank you for posting back.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try to perform an OOBE reset on the printer.
I have sent you a private message, to reset the printer that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee