01-09-2020 07:40 PM
Wireless connection is OK--Photosmart Plus B210 chugs away as if it's printing; but it produces just a blank page--no black, no color. Ink levels are fine; have printed test pages and cleaned heads--all seem fine. Have downloaded the latest Windows 10 drivers from HP website. It was working fine until yesterday
01-12-2020 12:17 PM
@Steve203, Welcome to HP Support Community!
If you have already performed the steps from the document Fixing Print Quality Problems for the HP Photosmart Plus e-All-in-One (B210a, B210b, B210c, and B210... and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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I am an HP Employee
01-12-2020 08:16 PM
Your printer is many years out of warranty, so any hardware support is likely to be costly compared to a new printer.
You mention that the test pages are fine. Do you mean that test pages do print properly in both black and color? If not please check the following:
Is it possible the printer was unplugged or turned off from an external switch (like an outlet switch)? This could allow the printhead to dry out. Before taking further action I would suggest soaking the printhead as described in the post here.
If test pages print with black and color then try making a black and color copy from the front panel. Do copies this print properly? If test pages and copies print OK the likely issue would be a driver issue.
Please answer the questions in bold maroon and I may be able to make further suggestions.
I am not an employee of HP, I am a volunteer posting here on my own time.
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