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YE_Pilot
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Plenty of ink and cleaned the heads, but print looks like it's running out of ink

HP 6950
Microsoft Windows 10 (64-bit)

Printer is HP 6960.  I have cleaned the heads twice, and there seem to be adequate levels of ink (according to HP printer assistant).  But the print outs look like the printer is running out of ink.  Baffled!

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Plenty of ink and cleaned the heads, but print looks like it's running out of ink

@YE_Pilot Welcome to HP Community!

 

I understand that you are facing issues with print quality.

 

Please let me know are you able to make the copy with good quality.

 

Are you using HP genuine ink cartridges?

 

If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue.

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Printer Maintenance or Tools menu.

  4. Touch-Clean Page Smears or Clean Smear.

    The printer might make some noise for approximately one minute.

  5. Wait until the page is out of the printer before you remove it.

 

Check the print settings for your print job in Windows.

  1. In the software application, you are trying to print from, click File, and then click Print.

    The Print window opens.

  2. Open the Properties dialog box.

    Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Depending on your print job, you might consider modifying the following settings:

    • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

    • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease print quality. These options typically include Best, Normal, and Draft modes.

    • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

    • Black and White: If you want to print in black and white only, select the grayscale option.

  4. After selecting the print settings, click OK to apply the settings, and then click Print.

If changing print settings resolved the issue, you do not need to continue troubleshooting.

 

Check estimated ink levels to see if any ink cartridges are critically low or empty.

 

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges display full ink levels.

 

Print a Print Quality Diagnostic Page, and then evaluate the results.

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

Please refer to the below link to more troubleshoot the print quality.

 

https://support.hp.com/in-en/document/c05076934

 

If the issue still persists, please replace the ink cartridges.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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