Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Poor Colour printing

HP Envy 5540
Microsoft Windows 7 (64-bit)

Has anyone any ideas please as to why, after installing a new set of genuine inks, the colour printing is dull and doesn't echo the colours on screen.

I've done two cleans but the print quality diagnostic sheet still shows dulled colours.  The green box is a greyish green.

Thank you

HP Support Agent
HP Support Agent
6,309 6,296 457 500
Message 2 of 2
Flag Post
HP Recommended

Poor Colour printing

@cataddy, Welcome to HP Support Community!


 I would recommend you follow the steps from the document Fixing Poor Print Quality. Additionally, Update the printer firmware. Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.


If the issue persists, reach out to the HP Support in your region regarding the service options for your printer/ink replacement.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation