12-17-2019 09:32 AM
I've been having repeated print quality issues over the last couple of months with my HP Envy 5541. I have followed all of the HP troubleshooting steps and have just replaced both ink cartridges with new HP instant ink cartridges that I've recently received. I've brought HP Color Choice paper but still the print quality is poor - very faded and colour is far from a true reflection. The printer warranty expired on Feb 25th 2018 so it is out of warranty but I really would expect a HP printer to no go wrong in less than 3 years of light home use. I only stopped using my (very) old HP printer (HP2186) to move on to instant ink. Any ideas what I can do? Will HP offer any out of warranty service at no cost? I see to 'speak' to HP will now incur a fee which I think is awful really. If HP can't help it's unlikely that any replacement printer will be a HP one and I'll need to cancel instant ink (which is a shame because I think it's great). Thanks
12-19-2019 05:55 PM
@Markgr135, Welcome to HP Support Community!
I understand your concern. HP does have Out of Warranty support options. Please reach out to the HP Support in your region regarding the service options for your printer.
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