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‎01-13-2020 05:21 AM

HP Recommended
Product: Envy 5010
Operating System: Chrome OS

My post card paper when pushed into the printer went in until I could not push it further with no stop from the printer. My iphone then said that I had B5 paper in the printer and only part of the image was printed. I could not change the B5 to anything else on my iphone.

1 REPLY 1

‎01-15-2020 02:06 PM

HP Recommended

Hi @Barbie9

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which version of iOS are you using?

 

According to the printer specifications of HP ENVY 5010 All-in-One Printer, it supports printing on B5 paper. 

Kindly refer to this document to know how to load papers into the printer.

 

Before printing, check the print settings and make sure the correct paper type and paper size are selected. Refer to this document to know how to change the print settings. If the issue persists, proceed to the next step.

 

Use HP Smart app to print from your iOS device and check if the issue persists

Click here to download and know how to print from the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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