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Powering off

HP Recommended
HP 4500 All in one
Microsoft Windows 10 (64-bit)

My HP 4500 All in one will not power down when I push the power button.

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HP Support Agent
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HP Recommended

Hi @cindar19

Welcome to the HP Support Community. I'd be happy to assist you.

  • Check if there are any damages to the power button.
  • Are you able to power On the printer using the power button? You may unplug the power cable to power it off.

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If the issue persists, it could be a hardware issue with the power button. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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