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‎08-24-2019 05:41 PM - last edited on ‎08-25-2019 10:35 AM by Retired

HP Recommended

I have the same problem with the same printer... I have new ink cartridges and I did all the cleaning procedures described on your website... That did not help... I then bought a new print head from Amazon and installed it with the new ink cartridges and it still displays the printhead failure message and spits out a blank sheet... I did the power reset procedure also, and it did not help... I spent $70 on new ink cartridges and $30 on a new printhead and still the printer is not working.. FPU # CZ045-64004.

 

I appreciate any suggestions. I am not happy I spent approx. $100 in new ink and new printhead and still the printer just displays the error message

.20190824_103400.jpg

 

Thank you,

Bob Diamond

 

2 people had the same question
1 REPLY 1

‎08-27-2019 08:46 AM

HP Recommended

@Bob_D1, Welcome to HP Support Community!

 

This looks like a hardware issue. 

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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