Print Issue

[BTravelo]

After running Scan Doctor twice and doing an uninstall and reinstall, my HP 7525 is shown as ready to print.  However,  pages continue to emerge blank.  I've always used HP ink, but I thought I'd try  non-HP 564 cartridges.  They seemed to produce good quality jobs.    Now,  however,  I wonder if the non-HP  cartridges are the cause of the problem.   Any insights to share?

[Dragon-Fur · Accepted solution]

@BTravelo 

Well, sure, the issue might be non-HP ink; there is no way to know for sure.

There is nothing in the printer that prevents the use of non-HP products - doing so is just not supported.

Printer is older - "getting on in service years".

Product introduced in Fall 2012

The issue could be several things, including ink, dirty printer, incomplete driver installation, missing "other" software.

• If the issue is the non-HP ink, there is no fix except to use the ink designed for the printer.  If the non-HP ink caused the problem in the first place, can you even "go back" after the fact?  Unknown.

• If the problem is the ink but is not, in fact, related to the brand of the ink, then remember:  this printer requires all five ink cartridges to be installed and functional - "Photo" ink and "Black" ink are not the same thing in this printer. 

Older post (for the same printer) - the information is still relevant:

Information contributed by our own Provost Expert Bob_Headrick . 

Explanation in Thread  Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges

Partial Excerpt

The smaller cartridge is the photo cartridge, used for printing dark areas when photo paper is selected in the driver, or when "automatic" paper selection is enabled and the media type is detected as photo paper.  It may also be used in some cases when printing graphics on plain paper.  If you are printing on plain paper make sure "plain paper" is selected in the media type selection for the driver.

The Photosmart 7525 may require ink in all colors (including photo and black) to prevent clogging the printheads.  See the document here for information on how ink is used.  The Photosmart 7525 is an IIC printer in the terminology of that document.

• If the issue is printer "dirt", then the fix is to clean the printer - sometimes the automatic tools just cannot do the job and one must open the printer and clean the rollers.

Known solutions to Quality Issues, presented in the order to be considered and completed:

 Black or Color Ink Not Printing, Other Print Quality Issues

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• If the problem is missing "Other" software, the fix is to install that software.

For example,

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

============================================================

If the issue is the driver, completely remove the printer software and then install a fresh copy.

“Not Working” – Software does not work, won’t install, or is generally “stuck in the mud”?

The Detailed Procedure – “All the bits and extra steps”

Things to Know

NOTE

This procedure does not address File System errors in Windows nor does it fix issues in your network that are blocking or failing to find and accept the device on the network. 

• Read through the following text, then proceed with the steps that are relevant to your situation.

• For best results, do not ignore the suggested Restart

• Procedure includes optional “extra bits” clear and clean steps for the purpose of training and to help “troubled” software installations. Extra sections are marked with an asterisk pair “**” front and back.

• In general, most installations tend to work better if Windows Updates and your other computer Updates are already installed and current.

(Start)

** Printer Software – Blocked in Security Software **

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software

Uninstall existing printer software from Programs and Features

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Uninstall - Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Uninstall - Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Uninstall - Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete printer files from the Temp folder and the Local\HP folder

Clear Temp Folder in AppData

Method One

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR

Method Two

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Installation – Full Feature Software

NOTES

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).

• Some (newer) printer models (only) provide the "Easy Start" install method. When applicable, the Easy Start installation will be found in the Software and Drivers website support page > Category Software

• Within Easy Start, you will be given the opportunity to install the software that is available for the printer. 
  • Look for / Select the "Full Driver" software

HP Documents

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

HP Printers - Updating or Upgrading Printer Firmware

Install - Manual Installation of the Downloaded Printer Software

• Open Category Software and Drivers in your printer Support Website
• Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version.

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”

NOTES

1. If you use the Easy Start method, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model.  For example, the software might be called “Full Solution Software”.
2. After the software is installed, Restart the computer and log in

================================================================

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 7525 e-All-in-One Printer

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Happy New Year 2020

[BTravelo]

Thanks for very, very helpful input.   Inserted new HP cartridges -- problem solved.

[Dragon-Fur]

@BTravelo 

Excellent.

You are welcome.

Happy New Year 2020!

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.