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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-20-2020 08:56 PM

HP Recommended
Product: Office jetpro8610

The print coming out of the printer is uneven especially the black ink. Some are light, some are hard.

1 REPLY 1

‎01-21-2020 04:51 AM

HP Recommended

Hello,

 

First thing I would suggest you to do is kindly Clean the print-head.

 

Steps to clean Print-head:
1.Use an automated tool to clean the print-head.

2.Do not turn off the printer when ink cartridges are not installed.

3.On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.

4.Swipe the display to scroll to Tools, and then touch Tools.

5.Touch Clean Print-head. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each
cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.
NOTE: Mechanical noises during the cleaning process are normal.

6.Print another Print Quality Diagnostics Page to determine if the issue is resolved.


Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Regards,
Rutz

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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