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Print cartridge cannot move error

HP Office jet 7612
Microsoft Windows 10 (64-bit)

I have an error message: "The print cartridge cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and touch OK"


I have cleared obstructions and checked all rollers and doors, inspected with a torch, moved cartridges in both directions, turned off, unplugged, left it overnight, turned on and repeated same several times. I've been as thorough as a surgeon but, alas I am still getting same error message.

The printer has printed only around 50 pages.

Can anyone help please?

HP Support Agent
HP Support Agent
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Print cartridge cannot move error

Hi @jdorrington

Welcome to the HP Support Community. I'd be happy to assist you. 


I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.


If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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