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‎05-31-2020 03:26 PM - edited ‎05-31-2020 03:28 PM

HP Recommended
Product: HP OFFICEJET 6958
Operating System: Microsoft Windows 10 (64-bit)

I am able to print using Print with HP Smart in black & white and color but won't print black from two different Windows 10 computers.  Test page text at top is faint and alignment page is only blue.  Have deleted and reinstalled drivers.  Brand new cartridge from instant Ink program.

3 REPLIES 3

‎06-04-2020 01:53 AM

HP Recommended

Hi @CovertMan

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Kindly perform steps 7, 2, and 9 from this document to resolve this issue.

Note: Clean the printhead up to 3 times for better print quality.

 

You may print a print quality page to check the results.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-04-2020 11:20 AM

HP Recommended

i bought a new 902 ink cartridge as i thought it might be that but it didn't help (got lots of Instant Ink warnings as well).  Finally saw on the website something about Windows 10 errors and while my computer said updates were current there was an option below to add features which i selected to download.  This solved the printing issues with the black cartridge.

 

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‎06-04-2020 11:43 AM

HP Recommended

@CovertMan

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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