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Print head is undetectable

HP Officejet 7610
Microsoft Windows 10 (64-bit)

I am getting an error message "The printhead appears to be missing, not detected, or incorrectly installed."

 

I took out each print cartridge, cleaned the contact and I still get this message.

 

The printer printed a Test Print page just fine.

I still get this message.

What i sthe printhead? Is it just the cartiages or the whole mechanism? If the whole mechanism, is that easy to replace or do I need to buy a whole new printer.....

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HP Support Agent
HP Support Agent
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HP Recommended

Print head is undetectable

@DrPattiJ, Welcome to HP Support Community!

 

The printhead is the part in the printer that holds the ink cartridges and printhead in this printer is not a replaceable part.

 

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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