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Print head work but does not print out on paper

Hp Officejet 6500
Microsoft Windows 10 (64-bit)

My son Hp Officejet 6500 printer is new we got it as a christmas gift 4 yrs ago. I installed the software program on my son laptop which we have no problems with that. The printer works GREAT the ink is stil new BUT when we go to print out something the print head runs back and forth and is doing it job but there is nothing printing on the paper. can someone help me ?? 

HP Support Agent
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HP Recommended

Print head work but does not print out on paper


Welcome to the HP Support Community. I'd be happy to assist you.


As the printer/ink cartridges were not used for a long time, the inks could have dried up. Let us try these steps to resolve this issue:


Use an automated tool to clean the printhead

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.

  1. Load letter, A4, or legal size, unused, plain white paper into the input tray.

  2. Press the Setup button ().

  3. Press the Down Arrow button () to highlight Tools, and then press OK.

  4. Press the Down Arrow button () to highlight Clean Printhead, and then press OK. The printer cleans the printhead, and a test page prints once the printer is done cleaning the printhead.

Also, perform step 9 from this document.


Now, Print a Print Quality Diagnostic Report

  1. On the product control panel, press the Setup button () until Print Report displays, and then press OK.

  2. Press the Right Arrow button () to select Print Quality Report, and then press OK. The report prints.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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