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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Print not working right no black only get green and blue
Create an account on the HP Community to personalize your profile and ask a question
12-31-2019 04:48 PM
Hello,
I checked and done everything that has been asked to do even reinstalled the drive, but nothing changed the printer is like new purchased it awhile ago but only use it occasionally the ink is good in both cartridges so I have no clue what to do next, please help, thanks
Solved! Go to Solution.
Accepted Solutions
01-03-2020 03:11 AM
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this.
Asmita
I am an HP Employee
01-02-2020 05:43 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing black.
Don’t worry, I assure you I will try my best to get this sorted.
Are you facing the same issue when you make a copy?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-03-2020 03:11 AM
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this.
Asmita
I am an HP Employee
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