12-31-2019 04:48 PM
I checked and done everything that has been asked to do even reinstalled the drive, but nothing changed the printer is like new purchased it awhile ago but only use it occasionally the ink is good in both cartridges so I have no clue what to do next, please help, thanks
Solved! Go to Solution.
01-02-2020 05:43 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing black.
Don’t worry, I assure you I will try my best to get this sorted.
Are you facing the same issue when you make a copy?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
01-02-2020 08:26 PM
I did all those steps and nothing worked, I think the ink cartridges are just old these are the original ones and its been awhile since I printed anything, I tried cleaning them and they still don't work.
01-03-2020 03:11 AM