cancel
Showing results for 
Search instead for 
Did you mean: 
Hector714
Level 1
6 2 0 0
Message 1 of 4
143
Flag Post
HP Recommended

Solved!

Print not working right no black only get green and blue

HP Officejet 3830
Microsoft Windows 10 (64-bit)

Hello,

 

I checked and done everything that has been asked to do even reinstalled the drive, but nothing changed the printer is like new purchased it awhile ago but only use it occasionally the ink is good in both cartridges so I have no clue what to do next, please help, thanks

3 REPLIES 3
HP Support Agent
HP Support Agent
19,640 19,628 1,295 1,961
Message 2 of 4
96
Flag Post
HP Recommended

Solved!

Print not working right no black only get green and blue

@Hector714,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
Hector714
Level 1
6 2 0 0
Message 3 of 4
84
Flag Post
HP Recommended

Solved!

Print not working right no black only get green and blue

I did all those steps and nothing worked, I think the ink cartridges are just old these are the original ones and its been awhile since I printed anything, I tried cleaning them and they still don't work.

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,942 9,945 882 1,054
Message 4 of 4
67
Flag Post
HP Recommended

Solved!

Print not working right no black only get green and blue

@Hector714

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this.

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation