Print quality

[John353]

New OfficeJet 5255.  All is well at first.  Then run out of black ink.  Get a new HP cartridge.  All is well at first.  Then quality sucks.  I do the "Align Cartridge" process and all is well for a couple of 2 page print jobs - sometimes only one, and then the problem repeats.

[Kumar0307]

Hi @John353

Welcome to the HP Support Community. I'd be happy to assist you.

I understand the print quality is not good. Let us try these steps to resolve this issue:

Kindly perform steps 6, 10, and 13 from this document.

Clean the ink cartridges up to 2-3 times for better results.

Once done, Print a Print Quality Diagnostic report

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools.

3. Swipe up on the display, and then touch Print Quality Report.

4. Check the print quality.

I hope this helps! Keep me posted. 

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