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HP Recommended

Print quality

HP OfficeJet 5255

New OfficeJet 5255.  All is well at first.  Then run out of black ink.  Get a new HP cartridge.  All is well at first.  Then quality sucks.  I do the "Align Cartridge" process and all is well for a couple of 2 page print jobs - sometimes only one, and then the problem repeats.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Print quality

Hi @John353

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the print quality is not good. Let us try these steps to resolve this issue:

 

Kindly perform steps 6, 10, and 13 from this document.

Clean the ink cartridges up to 2-3 times for better results.

 

Once done, Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

  4. Check the print quality.

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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