Print queue problems

[Fabi_Fabi]

Printer purchased for 2 years, it has always worked. Printing is launched using wi-fi. Printer active, you can see the network node, at the launch of the printing it performs some movements of the carriage but does not print. The problem seems to have occurred with windows 10 version 1909 of 20-03-2020

[Jay_G24]

Hi @Fabi_Fabi

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

To better assist you - 

1) Are you able to make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)What is the status of the wireless light on the printer, steady or blinking?

If copy works, Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page  

If copy does not work,

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Hope this helps! Keep me posted. 

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Have a great day!