Print spool test not able to be performed

[jlinn12000]

hen trying to print I get an error that says, the print spool test can not be performed. How do I correct this?

[Riddle_Decipher]

@jlinn12000 Welcome to HP Community!

I have a few steps that should help resolve the issue:

Clear the Printer Spooler Files and Enable the Spooler Service:

1.Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type Services.msc 

2. Double-click Printer Spooler in the Services list.

3. Click on the Stop button and click OK.

4. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type"%WINDIR%\system32\spool\printers, then delete all files in this folder.

5. Go back to services by holding down the Windows Logo key on the keyboard and the 'R' to open the run box, type Services.msc again.

6. Double-click Printer Spooler in the Services list.

Click on the Start button. In the Startup Type list, make sure that Automatic is selected and click OK.

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