10-18-2016 08:19 PM
Solved! Go to Solution.
10-20-2016 07:20 AM
Hey @castettower, good morning and welcome to the HP Forums!
I understand that you are seeing a message that the print spooler has stopped. As I understand it, there is no option to restart the spooler as there is with a Windows operating system, but I will help you with an alternative.
First, let's make a copy of all of your personal data, photos,etc to an external device. Then try clearing the cache of your print app:
- Press your Menu button then select Settings (or System Settings).
- Tap Application Manager (or Apps).
- Tap the app icon you want to repair.
- Tap Clear Cache.
After completing these steps, check if the app is working properly. If it's still not working, repeat steps 1-3, and then tap Clear Data.
Keep in mind, clearing the app's data will remove any custom options and settings; it's the same as uninstalling and reinstalling the app.
If this resolves the issue, please click the Accept as Solution button below to mark your post as solved. If the issue persists, let me know and I will do all I can to help.
05-10-2017 10:31 AM
Hello and welcome to the HP Forums!
Well Print Spooler service is an important service to communicate your printer and computer. This could happen due to some kind of corruption in registry files of windows.
1.Press the Windows key , and then type RUN.
2.Right click on RUN application and click Run as administrator (when asked, input your credentials or cancel if you do not know them).
3.In the run dialogue type "cmd" and click OK.
4.A Black background window will appear and then type "net start spooler" and press the Enter key.
5."The Print Spooler service was started successfully." should appear.
Voila! you're done, you can try to print now.
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Incase the issue persist you may contact us Hp Printer support