01-10-2020 01:17 AM
Iam having ink advantage 3835 hp printer. I am trying to print a document but it's not printing. The printer shows it has sufficient ink to print but it is printing only blank pages.
Solved! Go to Solution.
01-13-2020 10:50 AM
Welcome to the HP Support Community.
Does this happen while copying too? If yes, try these steps:
Use the printer control panel to clean the ink cartridges, and then evaluate the results.
To avoid issues that require cleaning, always turn the printer off with the Power button.
Load plain paper into the input tray.
On the printer control panel, swipe the display to the left, and then touch Setup.
Touch Tools, and then touch Clean Cartridges.
The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.
If the print quality is acceptable, you can stop troubleshooting.
If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.
If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Try to print.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...
If no, try these steps:
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
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Have a great day!
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