12-18-2019 06:12 PM - edited 12-18-2019 06:24 PM
Printer 6978 not printing cyan, have done the print head cleaning several times. replaced the cartridge twice. 1st time as the level was low but not a warning. 2nd time since the one wasn't printing blue Staples said they would replace it incase it was a problem with the cartridge. But still having problems. We bought this one 3 years ago which replaced a HP - Photosmart 5520 Wireless All-In-One Printer that we had bought 3 years before that. Does not seem right that a personal printer should only last 3 years. If we can't get this issue resolved we most likely will not buy another HP. And most likely not buy another HP computer either as after slightly over a year after owning our current computer the touch screen stopped working and essentially was told there was nothing that could be done as it was out of warranty. Not a happy HP owner.
12-21-2019 10:49 AM
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02-19-2020 01:00 AM
Amazing, I had just about the same problem and similar timing as texduff - when I saw that message first I wondered if I had written it (but details were different, texduff was getting cartirdiges from Staples, I was getting cartridges from Instant Ink program).
In December 2019, the cyan stopped printing in my 6978 Inkjet printer all-in-one. I thought the cartridge just hadn't been filled properly.
Then the replacement was empty just about right away. Or so I thought. Or maybe 2 defective cartridges?
Then the third cyan cartridge wouldn't print at all. So I thought it must be the printer. Support said it couldn't be fixed so now I am about to buy a new printer. But reading the message from texduff, now I am wondering, maybe it really is defective cyan cartridges?
I don't want to condemn a perfectly good printer to the landfill. How can I tell if it's bad cartridges (3 in a row!) or broken printer?
[and yes, I have done the clean printer head procedure multiple times, and also it doesn't matter if I copy from the platten or print from the computer, cyan doesn't print. magenta and yellow and black are all fine]