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HP Recommended

Printer Does Not Print, Cartridge is Full

HP DeskJet Ink Advantage 4535
macOS 10.15 Catalina

HP DeskJet Ink Advantage 4535, 
No error issues,

Scanner Works,

Software’s installed in Macbook,

tried to print, even if the cartridges is full, it does not print at all.

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HP Support Agent
HP Support Agent
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HP Recommended

Printer Does Not Print, Cartridge is Full

@JADI1964, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer? If yes, follow the steps below-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

If no, follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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