12-28-2019 12:08 PM
I had a paper jam in my Office Jet 6600 All In One printer. I took the back panel off and cleared the paper, and it printed a ferw times. Now I get error code Dx61011be on the printer screen and cannot find any paper jammed in the printer. How can I clear this code and get back to printing?
12-31-2019 11:09 AM
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:
Are you able to bypass this error and access the home screen on the printer?
Remove the ink cartridges, and reset the printer
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait at least 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration or alignment page, do so.
Check if the print carriage can move freely. Also, check for any jams inside the printer.
Refer to this document.
Hope this helps! Keep me posted.
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