06-25-2019 06:19 AM
I've a Officejet 6500 E710n-z which started to give an error number 61011 beb
Is there anything I can do, or shold I visit an hp service?
06-27-2019 07:22 AM - edited 06-27-2019 07:40 AM
@VolkannakloV, Welcome to the HP Support Community!
I'm afraid this could be a hardware issue with the printer. Let us try power resetting the printer.
Refer to the steps mentioned in this document.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Check for any jams inside the printer
Refer to this document for the steps.
Keep me posted for any other assistance.
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